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Analysis of Statutes Governing Service Delivery Performance. Part 2
This is the second part of a series of articles that examine how laws in a particular state guide the delivery of human services. The...

Analysis of Statutes Governing Service Delivery Performance. Part I
Through its Department of Health and Human Services, Minnesota actively seeks and secures funding, channels these resources through...

Queue Simulation: Why Does the COVID-19 Pandemic Overwhelm Hospital Intensive Care Unit Bed Capacity
This article aims to demonstrate the application of Queueing Theory to model a service delivery system for capacity planning. A health...

HOW MUCH DO SERVICES DELIVERED BY YOUR AGENCY COST? PART II
While the price question is seldom asked in the delivery of human services, costs have to be estimated to complete proposals for funding,...

The Annual Cycle Management Process
As service delivery is considered a process, so is its management a process. Management activities of an organization during a short,...

Centralized Administration of Service Delivery Case: Basic Sliding Fee Program
Centralized Administration of Service Delivery Case: Basic Sliding Fee Program The responsibility and authority of administering service...
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