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Making Full Use of Standardized Employee Satisfaction Surveys

Estimating Cost and Benefits of Early Childhood Visiting Service

High-Level Process Maps: Foster Care Services

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Making Full Use of Standardized Employee Satisfaction Surveys

For social service delivery agencies, a client satisfaction survey involves listening to the voice-of-customers. Similarly, a...

Performance Comparisons and Hypothesis Testing

Executives feel uneasy about making performance comparisons that may lead to an inappropriate decision. This is particularly so when the...

ANOVA: An Easily Accessible Executive Analytics Tool

Often the administrator is presented with two sets of results or observations to concur with or to make a decision upon. The single...

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