Performance Measurement and Organizational Structure
A service agency such as the State’s Department of Health and Human Services seeks and solicits funding, converts these through...
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PUBLIC SERVICE MANAGEMENT LABORATORY
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Control Charts: The Linkage That Makes Improvement Projects Continuous
It is common to find continuous improvement, CI, projects in social service agencies that are not continuous. These un-linked projects...
DOE: An Oft-ignored Continuous Improvement Tool
Design of Experiments, or DOE, spun out from industrial production where process improvements can only be performed without operational...
Queue Simulation: Why Does the COVID-19 Pandemic Overwhelm Hospital Intensive Care Unit Bed Capacity
This article aims to demonstrate the application of Queueing Theory to model a service delivery system for capacity planning. A health...
The Importance of Vaccination in the Mitigation of Coronavirus Epidemic: Computer Simulations on a F
At the onset of a viral epidemic, individual measures in combination with the isolation of the symptomatic are practical means of...
Epidemic Basics for Health and Human Services Administration
Last Friday the 28th of February, the CDC’s website (1), suggested that while the virus has been identified, there is more to learn about...
On Hiring a Consultant to Manage an Agency Restructuring Project
This case study demonstrates multi-voting techniques used in the search and selection of a consultant to manage the re-engineering of an...
Minnesota Department of Human Services: A Case Study in Management Control Systems
Minnesota State’s Department of Health and Human Services or MDHS is known not only throughout the state but also to other states in the...
A Practical “Whistleblower” System for Public Service Organizations
Recent events have brought forth “whistleblower” systems in the consciousness of public service administration. Notoriety aside, a...
County Performance Comparisons: Chi-Square Testing for Similarity
Sans operating benchmarks, human service organizations cooperate by sharing each other’s operating ratios. Closer performance comparisons...
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